Good level maintained in Foreign Affairs Administration job satisfaction survey findings

Job satisfaction in the Foreign Affairs Administration has remained at the same level as last year, with no dramatic increase or decrease in any category.

Management and supervisory work have continued at a good level, with the work of line managers in particular perceived as successful. Management by immediate supervisors is perceived as highly equitable, and there is a strong feeling of confidence in management of the work community. The level of dissatisfaction with remuneration is slightly higher than in other branches of central government administration.

Overall job satisfaction has remained at the same level as last year (3,8%). The findings of the Ministry for Foreign Affairs survey exceed those of similar surveys across the whole of central government administration in all categories except remuneration and experiences related to the work and service environment. Remuneration levels are not considered to match the demands of the work.

Good colleagues and a strong team spirit are strengths

A huge number of strengths were identified in unstructured responses. Special appreciation was expressed for good colleagues, a good team spirit, assisting others, value-based working, pride in one’s own work, and good work by line managers. Suggestions for improvement included developing a culture of interaction and practices related to remote and on-site working.

One favourable finding related to wellbeing at work is that nearly 90 per cent of respondents reported knowing the goals of their work. Studies also show that the experience of being able to influence one’s own work is also essential from the point of view of coping and wellbeing at work. The work is perceived as interesting and challenging. The values of the Foreign Affairs Administration, as revised in 2020, are well known (almost 80 per cent of respondents), with slightly more than 60 per cent feeling that these values are also realised on a daily basis.

Inappropriate treatment also noted

Observations and experiences of harassment and improper treatment have increased to some extent since last year. The level of observations matches the rest of central government administration. About one per cent of respondents also noted observations and experiences of sexual harassment. No such reports were noted in survey responses last year.

The background to experiences of inappropriate harassment varies widely, and may include cultural differences, remuneration and interaction. Some experiences may also relate to situations with clients. The Ministry for Foreign Affairs has a zero tolerance policy in matters of harassment and a serious attitude towards such conduct. The Ministry introduced a Guide to Responsible Behaviour at Work in 2020. All reported cases of harassment are handled in accordance with the process. The organisational culture is continually improved by paying special attention to developing management and competence, and promoting a culture of appreciative interaction.

The 72 per cent response rate in this year’s job satisfaction survey substantially exceeded the rate of about 60 per cent reached last year.. Some 1,700 staff members responded to the survey, which accordingly provides a comprehensive overview of their perceived working conditions.