In an emergency situation, contact the rescue authorities in the country of destination. If you need consular assistance, please contact the mission of Finland in the country where you are staying or the Ministry for Foreign Affairs in Helsinki. The Ministry's 24/7 service is open round the clock on every day of the year.
In an emergency, the local authorities are responsible also for foreign nationals staying in the country. In order to get urgent assistance, contact the rescue authorities (the Police, the fire service, ambulance). In emergency situations, follow the local media and observe the instructions provided by the local authorities.
The missions provide consular services in situations where a Finnish citizen or a foreign national with a permanent residence in Finland is in distress abroad due to an illness or accident or because of being a victim of crime or as a result of some other comparable reason. Examples of crisis situations include natural disasters, major accidents, political unrest, war and regional conflicts and vast epidemics.
Finnish missions abroad serve at the times indicated on their websites.
In Finland, the Foreign Ministry's 24/7 service is open every day of the year.
Tel. +358 9 1605 5555 (phone calls are recorded)
You can also contact the Unit for Consular Assistance during office hours from Monday to Friday between 08:00 and 16:15.
Telephone exchange: +358 295 350 000