If your money or wallet is lost or stolen
Bank cards and credit cards
If your bank card or credit card is lost, stolen or captured by a bank machine while you are abroad, contact your bank’s blocking service immediately.
Transferring money abroad
It is usually possible to withdraw foreign currency using your bank or credit card if someone transfers money to your Finnish bank account.
If necessary, you can also ask a family member or friend in Finland to transfer funds to you abroad using one of the following companies
The recipient of a money transfer must be able to prove their identity using an official ID (such as a passport) when collecting the money.
The Ministry for Foreign Affairs or a diplomatic mission can assist in exceptional cases
Consulates do not offer free trips home. If you are in distress and require funds for your trip back to Finland but are unable to receive funds using the above-mentioned means, a Finnish mission abroad can, in special cases, assist in transferring funds from your account (+ transfer fee) to the Foreign Ministry’s account. You can also designate another person to deposit the funds. The mission can only complete the transfer once the funds have been received.
If a person who is temporarily abroad is in distress due to a crime, a severe illness or another similar reason and it is therefore impossible to arrange the deposit, the mission can, in exceptional cases, consider providing assistance for the journey home using the most affordable means of travel against a written agreement that the sum will be repaid. The Foreign Ministry will charge a fee for financial assistance for the journey home in cases where more extensive evidence is needed because assistance cannot be arranged using a deposit made from the customer’s own account or from the account of the customer’s family member or friend. The fees are according to the currently valid Decree of the Ministry for Foreign Affairs of Finland on the Fees for the Services of the Foreign Service.
Please note that the repayment of such assistance is subject to debt enforcement procedures without the need for any separate decision.