Embassy of Finland, Nairobi

Customer service

Opening hours

• Customer service is open on Mondays, Wednesdays and Fridays as follows:
  9.00-10.00 Customer visit without appointment
  10.00-11.00 Submitting and collection of the documents
  11.00-12.00 Telephone service

Visa and residence permit matters

• Visa Center VFS Global serves customers at Muthangari Drive, Nairobi. Applicants must book a time for submitting their visa and residence permit applications in advance.
  
  
• Visa bookings can be made through https://visa.vfsglobal.com/ken/en/fin/(Link to another website.) (Opens New Window) or by telephone +254 205 147 909. Telephone service is open Monday-Friday between 08.00-15.00.
  
  
• Residence permit bookings can be made through https://services.vfsglobal.com/ken/en/frp/book-an-appointment(Link to another website.) (Opens New Window). Please specify whether you are making a paper or electronic application.
  
  
• For visa and residence permit enquiries, VFS Global can be contacted by telephone on +254 205 147 909 and by e-mail at info.finlandkenya@vfshelpline.com.

Consular matters, passports and legalizations

• E-mail enquiries concerning passports, legalizations and consular matters can be sent to Visa.NAI@gov.fi.

In a case of emergency, duty phone nr. is +358 9 160 55555. This number is for the consular emergency situations only after office hours, weekends and public holidays.