Customer service

Visa and residence permit matters

• Visa Center VFS Global serves customers at Muthangari Drive, Nairobi. Applicants must book a time for submitting their visa and residence permit applications in advance.
• Visa bookings can be made through www.vfsglobal.com/finland/kenya or by telephone +254 205 147 909. Telephone service is open Monday-Friday between 08.00-15.00.
• Residence permit bookings can be made through http://residencepermits.finland.fi/ or by telephone +254 205 147 909. Telephone service is open Monday-Friday between 08.00-15.00. Please specify whether you are making a paper or electronic application.
• VFS Global also answers to all inquiries in these matters in their service number or by e-mail info.finlandkenya@vfshelpline.com.
• Visa and residence permit applications can be submitted at the Embassy by appointment only. Appointments are booked on the VFS Global website or by telephone service.

Consular matters, passports and legalizations

• E-mail enquiries concerning passports, legalizations and consular matters can be sent to visa.nai@formin.fi.

In a case of emergency, duty phone nr. is +358 9 160 55555. This number is for the consular emergency situations only after office hours, weekends and public holidays.